DELIVERY & RETURNS
Aquati offers free delivery to UK all customers on all orders, without minimum order amount.
Free Economy Delivery - usually 2-3 days, but can take up to 7 days
Express Delivery - usually 1-2 days - FROM £7, depending on the size/type of item
Economy delivery orders will be shipped using courier depending on the size of the items.
Express Delivery orders will be shipped using next day delivery service, depending on the size of the items ordered. This is a 24-hour service, and most orders will arrive the next working day, however in rare occasions it may take up to 2 working days for your order to arrive.
International Delivery - usually 3-7 days, depending on the country.
Orders placed online or by telephone prior to 13:00 Monday to Friday will be shipped on the same day. We do not process orders on weekends or bank holidays. Orders placed on weekends of bank holidays will be shipped the next working day.
You will receive an order dispatch confirmation via email and that will include tracking details for your package. This tracking number can be used to track the parcel on the appropriate courier website.
We welcome international customers from the EEA (countries of the European Union, Norway, Iceland, Switzerland) There is a charge for international delivery, which will be automatically calculated based on the weight and size of items in your order and displayed at the checkout before the order is confirmed.
All international orders are shipped with a tracked service, and the tracking number will be emailed to you once we have shipped your order.
Aquati offers returns for all products purchased from us within 30 days from the purchase date. Products must be unused.
Please contact us prior to returning your item or submit an online return request.
Please include your full name and address and order number (if available) inside the parcel, so we can easily identify the sender.
We will let you know once we receive your item and we will submit a full refund to the payment method used originally to make the order. It may take up to 7 working days for the refund to be visible in your account.
Send returns to:
19 Cleish Gardens
You will have to cover the cost of return shipping. We recommend you use tracked shipping to ensure returned items arrive safely. If you wish to replace an incorrectly ordered item, follow the returns procedure described above and order replacement item normally.
Aquati provides a 24 months standard guarantee against manufacturing faults for filtration systems purchased from us. If you purchase a filtration system, you will be also offered the option for purchasing extended (up to 5 years) guarantee at the checkout.
If you are experiencing problems with your item, please get in touch, as many issues can be resolved easily without the need for returning the item. Please tell us as much as possible about the issue, so we can diagnose the problem correctly and provide a solution.
If the issue cannot be resolved remotely, we may ask you to send the item back to us for repair or replacement. We will cover the cost of such shipping.
2 years warranty
19 Cleish Gardens
Kirkcaldy, Fife KY2 6AA
TEL: (0044) 1316080926
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